Privacy Policy

Last Updated: September 20, 2026

OCTIV (“OCTIV”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how OCTIV collects, uses, stores, and protects personal information when you visit our website, contact us, or otherwise interact with our services and communications.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

OCTIV is a Vietnam-based clinical research infrastructure organization supporting clinical research and related activities in Vietnam.

Our website is operated to provide information about OCTIV, our research infrastructure, capabilities, standards, impact, and opportunities for collaboration.

Registered address:
Room 601, 6th Floor, Zen Plaza
54–56 Nguyen Trai, Ben Thanh Ward
Ho Chi Minh City, Vietnam

Email: hello@octiv.vn

2. Information We Collect

Depending on how you interact with OCTIV, we may collect the following categories of information:

Information you provide directly

This may include:

  • Full name
  • Email address
  • Phone number
  • Organization or institution
  • Job title or professional role
  • Information included in your message or enquiry
  • Other information you voluntarily provide when contacting us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location derived from technical information
  • Date, time, and duration of visits
  • Website interaction and usage information

We use this information primarily to maintain, secure, improve, and understand the performance of our website. Information about how you use the website is collected through analytics cookies only if you have consented to them.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Responding to enquiries and requests
  • Communicating with prospective partners, researchers, institutions, sponsors, and other stakeholders
  • Providing information about OCTIV and its activities
  • Managing professional relationships and collaborations
  • Improving our website, content, and user experience
  • Monitoring website performance and security
  • Detecting and preventing fraud, misuse, or unauthorized activity
  • Complying with applicable legal and regulatory obligations
  • Protecting the rights, property, and safety of OCTIV and others

We will only use personal information for purposes that are reasonably connected to the context in which it was collected or where otherwise permitted or required by applicable law.

4. Clinical Research and Sensitive Information

OCTIV operates in the clinical research environment. However, this website is not intended to collect or process clinical trial participant data, medical records, health information, or other sensitive research data through ordinary website forms unless expressly stated otherwise.

If you are a research participant or are involved in a clinical study conducted or supported by OCTIV, the collection and processing of your information may be governed by separate study-specific documents, informed consent materials, protocols, agreements, or applicable regulations.

Please do not submit confidential medical or research information through this website unless you have been specifically instructed to do so.

5. Cookies and Similar Technologies

Our website uses essential cookies that are necessary for it to function securely and, only with your consent, analytics cookies (Google Analytics 4) that help us understand how the website is used.

You can accept or reject analytics cookies in the cookie banner and change your choice at any time on our Cookies Settings page.

For more information, please refer to our Cookies Settings page.

6. How We Share Information

OCTIV does not sell personal information.

We may share personal information where reasonably necessary with:

  • Service providers supporting our website, hosting, IT, communications, analytics (such as Google Analytics, where you have consented), or security
  • Professional advisers and contractors
  • Research, institutional, or industry partners where appropriate and lawful
  • Government authorities, regulators, or law enforcement where required by law
  • Other parties where necessary to protect OCTIV’s legal rights, safety, or legitimate interests

Where third parties process personal information on our behalf, we seek to ensure that appropriate confidentiality, security, and data protection obligations are in place.

7. International Data Transfers

Some service providers or partners supporting OCTIV may process information outside Vietnam. For example, if you accept analytics cookies, website usage data is processed by Google and may be stored on servers outside Vietnam.

Where personal information is transferred across borders, OCTIV will take reasonable measures to ensure that the transfer and subsequent processing comply with applicable data protection and privacy requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, reporting, or contractual requirements.

Retention periods may vary depending on the nature of the information and the purpose of processing.

9. Data Security

OCTIV takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore exercise appropriate care when transmitting information online.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or restriction of processing where applicable
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities
  • Request information about how your personal information is processed

To exercise applicable rights or ask a privacy-related question, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

OCTIV is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is intended for professional and institutional audiences and is not directed toward children.

We do not knowingly collect personal information from children through this website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or how OCTIV handles personal information, please contact:

OCTIV
Room 601, 6th Floor, Zen Plaza
54–56 Nguyen Trai, Ben Thanh Ward
Ho Chi Minh City, Vietnam

Email: hello@octiv.vn

This Privacy Policy provides general information about OCTIV’s privacy practices and should be reviewed against OCTIV’s actual data-processing activities and applicable Vietnamese law before publication.